Privacy Policy

1. Who We Are

MGTECHNZ is a New Zealand owned and operated technology service provider, based in the Waikato region. We provide IT solutions, cloud services, cybersecurity, and support to businesses across New Zealand. When we say “we”, “us”, or “our”, we refer to MGTECHNZ and our team.

2. What Information We Collect

We only collect information that is necessary for us to provide our services, communicate with you, and improve our offerings. This may include:

• Personal details: Name, company name, email address, phone number, physical address — provided by you when contacting us, requesting a quote, or signing up for services.
• Business information: Details about your organisation, systems, or IT requirements relevant to the work we do for you.
• Technical data: IP addresses, device information, browser type, and usage data collected automatically when you visit our website — used for analytics, security, and improving user experience.
• Communication records: Emails, messages, meeting notes, or support tickets exchanged between you and our team.

3. How We Use Your Information

We use your information only for the purposes it was collected, including:

• Providing, managing, and maintaining our services and support.
• Responding to your enquiries, requests, or support tickets.
• Sending important updates, service notifications, or information relevant to your work with us.
• Improving our website, services, and customer experience.
• Complying with legal, regulatory, or contractual obligations.
• Protecting our rights, property, or safety, and that of our clients or others.

We will never use your information for unrelated purposes without your explicit consent.

4. How We Protect Your Information

We take the security of your personal and business information very seriously. We implement industry-standard measures including:

• Encryption of data in transit and at rest.
• Secure access controls and authentication for all systems.
• Regular security audits, updates, and vulnerability testing.
• Confidentiality agreements with all staff and authorised partners.
• Strict data retention policies — we keep data only as long as required by law or for legitimate business purposes.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We work to maintain the highest possible level of security.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share information only in these cases:

• Authorised service providers: Trusted partners who assist us in delivering services (e.g., cloud hosting, payment processing), bound by strict privacy and confidentiality obligations.
• Legal requirements: When required by law, court order, or government authority in New Zealand.
• Business transfers: In the event of a merger, acquisition, or sale of assets — always under the same privacy protections.

6. Your Rights Under NZ Law

Under the New Zealand Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of any inaccurate or incomplete information.
• Request deletion of your information, where legally permitted.
• Withdraw consent for processing, where consent was the legal basis for use.
• Lodge a complaint with the Office of the Privacy Commissioner if you believe your privacy rights have been breached.

To exercise any of these rights, please contact us using the details below — we will respond within the timeframe required by law.

7. Cookies and Tracking

Our website uses cookies and similar technologies to improve performance, analyse traffic, and personalise your experience. You can control or disable cookies through your browser settings — however, some features of the site may not function correctly if you do so.

8. Third-Party Links

Our website may contain links to external sites or services not operated by us. We have no control over and are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of every website you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. The latest version will always be posted on this page with the effective date. We recommend reviewing this page periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact our Privacy Officer: